Technical Support Engineer, Network & System Administrator

Job Description

• Utilize technical ability to prioritize support issues and respond appropriately to multiple critical situations. Closely work with Team Leader for solving issues. Manage difficult customer issues effectively and professionally seeking help from management as appropriate Research application questions by setting up scenarios and testing the application. Trouble shoot analyze and solve complex customer issues utilizing documentation knowledge base bug tracking system and support staff. Replicating customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review Analyzing customer configurations and thinking out of the box to resolve and/or find a work around or alternative solution. Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Kronos applications. Effectively communicate with customers regarding expectations for callbacks interactions with development and other open issues Mentor train and educate engineers on technical subject matter and problem solving skills.

Job Summary