Field Service Engineer

Job Description

• Serves as customer facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end-user support and issue resolution. , The candidate should visit garment industries and related industries in the field for prospects regarding service queries
• Manages escalated customer tickets in a timely and effective manner. , Escalates problems to other departments as needed. , May supervise and train less experienced staff or project team. , Creates formal documentation including configuration documentation, test documentation, and support documentation. , Collects detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution
• Prepares activity reports on support activities. , Installs and repairs heavy electric equipment. Consults with customer or supervisor to plan layout of equipment
• Studies blueprints, schematics, manuals, and other specifications to determine installation procedures
• Installs or oversees the installation of equipment according to manufacturer,s specifications
• Operates system to demonstrate equipment and to analyze malfunctions
• Interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools
• Instructs and directs workers in servicing and repairing equipment
• Consults with engineering personnel to resolve unusual problems in system operation and maintenance
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements
• Should be willing to go for outstation service calls
• Should be able to handle heavy machinery
• Should possess good knowledge in electrical engineering
• Keep an Intensive Eye on competitors
• Should be responsible for handling first level complaints from the customer
• Support inside management with a proper work order. , Should Hold a Valid 2 wheeler License and 4 wheeler license holders will have more priority
• Should be punctual and disciplined
• Should have Good command on speaking English, Hindi and a local language
• Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex related problems. ,Ability to work professionally with all levels of client organizations staff. ,Wide degree of creativity, leadership, and latitude is expected. ,Relevant and demonstrable technical support service experience. ,Self-directed, able to prioritize and effectively handle multiple service requests at a time under high-pressure and challenging situations
• Excellent organizational, time management, written and verbal communication skills ,Strong working and technical knowledge of computer MS-Windows operating system, MS Office suite. ,The ability to work quickly and accurately in a shared community environment. ,Ability to complete multiple tasks with minimal direction. ,Ability to listen and analyse customer needs. ,Presents a positive image that reflects well on the organization. ,Ability to travel up to 75% of the time

Job Summary